Return policy

1.1. When receiving the goods Buyer should check its appearance and packaging, the number of items in the order, completeness, assortment. When the courier delivery the goods, the Buyer puts his signature on the receipt of delivery, in the column with the words: "Order received, completeness complete, the delivery of services are provided, and there are no claims to the appearance of the goods."

1.2. The Buyer is entitled to refuse the ordered Goods at any time before the execution of the Order.

1.3. Buyer can return the product of improper quality to the Seller and to demand return of the paid amount within 14 days after the purchase if the product was not in use and has retained its original appearance. The application for refund must be specified what kind of defect includes the returned goods. The difference of qualities such as shape and color of the goods from those stated in the description on the website is not a malfunction or dysfunction of the goods.

To return the goods Buyer must present:

• Written application for a refund, mentioning the reason for the return;
• Attach a copy of passport and proof of payment for the goods.

1.4. Requirements for the returns are to be satisfied within 10 days of receipt of the goods by the Seller from the Buyer in case of compliance of the returned goods to their presentation and quality.

1.5. The Buyer shall compensate the Seller with the necessary transportation costs incurred in connection with the organization of the exchange or return of the Goods. Shipping charges for all returns must be prepaid and insured by Buyer. The Buyer is responsible for any loss or damage to hardware during shipment. The Seller does not guarantee that he will receive returned item from buyer. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

1.6. The buyer is not entitled to cancel the paid Order (or part thereof) of good quality, having individual characteristics.

1.7. The buyer can send the item he consider defective to: 61 Bridge Street, Kington, Herefordshire, United Kingdom, HR5 3DJ

Upon receipt of the returned product, the Seller shall fully examine it and notify Buyer via e-mail, within a reasonable period of time, whether Buyer is entitled to a refund or a replacement as a result of the defect. If the Buyer is entitled to a replacement or refund, Seller shall replace the product or refund the purchase price, using the original method of payment.

1.8. Returns info:

• Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
• Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
• If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.